Absence management

Administrative support when family responsibilities call

Our fully integrated, in-house claims system manages all types of leaves—disability, Family and Medical Leave Act (FMLA), state leaves and more—to allow a more comprehensive view and help drive better outcomes and faster returns to work.

Absence management programs are available to Symetra disability policyholders with 200+ covered members.

Leave management and tracking

We can help significantly reduce the burden of administering employee
time away from work, while reducing the risk of non-compliance.

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Down-to-the-minute tracking of intermittent leaves

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Consolidated reporting of all leaves

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Coordination with Symetra disability products

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Return-to-work resources1

  • Vocational rehabilitation team
  • Worksite modification benefits


Symetra’s absence management programs are run in-house, allowing for fully integrated administration of most types of leave, including:

  • Federal family and medical leaves, including military provisions.
  • State family and medical leaves, including absences related to domestic violence, military and school activities.
  • Employer-sponsored leaves, such as parental leave, personal leave, jury duty and more.

Americans with Disabilities Act (ADA) services

Symetra's ADA services can be added to an absence management program to help maximize workplace productivity and provide guidance on ADA compliance.

Workplace accommodation


Help determining accommodations under the ADA that may be required to allow an employee with a qualifying disability to remain at work and monitoring approved requests.

Return to work


Assists employees on leave (including FMLA-related leave) with their return to work.

Time away


Proactive identification of potential leave as an accommodation requests based on FMLA ineligibility or exhaustion and tracking of approved leave under ADA.

Service that empowers your customers

  • A single intake process for FMLA and short-term disability claims streamlines the customer experience.
  • Concurrent absence and short-term disability claims are managed in the same system by the same case manager.
  • We keep your clients informed of state and federal regulatory updates.

Online Administration

Administration is easy with our Group Online (GO) tool.

Access your account

Want to learn more? Contact your Symetra representative today.

1 These services are available for leaves that run concurrently with a disability and/or ADA.

Absence management is provided by Symetra Life Insurance Company, 777, 108th Ave NE, Suite 1200, Bellevue, WA 98004. In New York, absence management is provided by First Symetra National Life Insurance Company of New York.